Refund policy

Last Updated: July 2026

At Nest & Bloom Co., we want every customer to love their purchase and feel the care, quality, and attention to detail that goes into every item we create.

If you have an issue with your order, please contact us and we will be happy to help.

Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in original condition
  • Items must include original packaging and tags, when applicable
  • Proof of purchase is required
  • The return request must be submitted within the return timeframe

Items returned that do not meet these requirements may not be accepted.

Non-Returnable Items

Due to the personal and custom nature of our products, the following items are not eligible for return or exchange:

  • Personalized or customized items
  • Monogrammed items
  • Made-to-order products
  • Gift cards
  • Final sale items
  • Items that have been worn, washed, altered, or damaged after delivery

Baby Clothing & Accessories

For health, hygiene, and safety reasons, baby clothing and accessories must be returned unused and in original condition.

Please inspect items upon arrival and contact us before use if there is an issue with your order.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if:

  • Your item arrives damaged
  • You receive the wrong product
  • There is a manufacturing defect

Please include:

  • Order number
  • Description of the issue
  • Photos of the item and packaging

We will review the information and work with you to provide an appropriate solution.

Return Process

To request a return:

  1. Contact Nest & Bloom Co. at [Insert Business Email]
  2. Include your order number and reason for the return
  3. Wait for return approval and instructions
  4. Ship the approved return according to the provided instructions

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your financial institution

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you need a different size or replacement item, please contact us. Exchanges are dependent on product availability.

For personalized or custom products, exchanges may not be available.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production or processing has not begun.

Once an order has entered processing, cancellation requests may not be accepted.

Gift Orders

If you received an item as a gift and need assistance, please contact us. We will do our best to provide options while protecting customer privacy.

Contact Us

Questions regarding returns or refunds can be directed to:

Nest & Bloom Co.
A brand by AP Mode Studio LLC
Email: returnandrefundpolicy@nestbloomco.shop

Thank you for choosing Nest & Bloom Co. We appreciate the opportunity to create special pieces for your family’s most precious moments.